Overview:

In this course, students will learn how to support PC hardware in a business setting, including installation, troubleshooting, and component replacement. The target student for this course is responsible for maintaining PCs in their workplace.

Who Should Attend:

Entry-level IT professional or PC service technician with basic skills in installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and performing preventative maintenance of basic personal computer hardware and operating systems, but without extensive field experience or specific competencies in technical support for hardware and operating systems. In addition, candidates for CompTIA A+ certification.

At Course Completion:

Upon successful completion of this course, students will be able to: - investigate tools, issues, and skills that form the basis of best practices for IT technical professionals. - install, configure, optimize, and upgrade personal computer components. - maintain and troubleshoot personal computer components. - install and troubleshoot laptops and portable devices. - install, manage, and optimize operating systems. - maintain and troubleshoot operating systems. - install, maintain, and troubleshoot printers and scanners. - identify the names, purposes, and characteristics of basic network protocols and terminologies. - install and manage network components. - maintain and troubleshoot computer security.

Prerequisite(s) or equivalent knowledge:

A+ Essentials

Outline:

1. IT Technician Professional Best Practices

• Tools of the Trade
• Safety and Environmental Issues
• Professionalism and Communication

2. Installing and Configuring Personal Computer Components

• Install and Configure System Boards
• Install and Configure Memory
• Install and Configure Storage Devices
• Install and Configure CPUs
• Install and Configure Power Supplies
• Install and Configure Cooling Systems
• Install and Configure Adapter Cards
• Install and Configure Display Devices
• Install and Configure Input Devices
• Install and Configure Multimedia Devices

3. Maintaining and Troubleshooti ng Personal Computer Components

• Maintain Personal Computer Components
• Troubleshoot Processors and System Boards
• Troubleshoot Memory
• Troubleshoot Storage Devices
• Troubleshoot Power Supplies
• Troubleshoot Adapter Cards
• Troubleshoot Display Devices
• Troubleshoot Input Devices
• Troubleshoot Multimedia Devices
• Troubleshoot Other Peripheral Devices

4. Installing and Troubleshooting Laptops and Portable Devices

• Install and Configure Laptops
• Troubleshoot Laptops and Portable Devices

5. Installing, Managing, and Optimizing Operating Systems

• Install and Upgrade Operating Systems
• Operating System Management Utilities
• Manage Disks and File Systems
• Optimize Operating Systems

6. Maintaining and Troubleshooting Operating Systems

• Maintain Operating Systems
• Troubleshoot Operating Systems
• Recover Operating Systems

7. Installing, Maintaining, and Troubleshooting Printers and Scanners

• Install and Configure Printers and Scanners
• Maintain Printers and Scanners
• Troubleshoot Printers and Scanners

8. Networking Technologies

• Network Protocols
• Internet Technologies
• Network Connection Technologies

9. Installing and Managing Network Components

• Install and Configure Web Browsers
• Create Network Connections
• Configure Network Resource Sharing
• Maintain and Troubleshoot Networks

10. Maintain and Troubleshoot Computer Security

• Security Principles
• Install and Configure Security Measures
• Maintain and Troubleshoot Security